froggy Privacy Policy

This page describes what we collect when you use froggy and how we keep that data protected. We operate our platform across supported jurisdictions, including Indonesia, and we handle personal information according to applicable data-protection law. Our commitment is to be transparent about our practices so our players understand exactly what happens to their data when they create an account, deposit funds, or participate in our slot tournaments, live-dealer tables, and sportsbook markets.

We collect information necessary to verify your identity, process your deposits and withdrawals, and deliver our services reliably. We do not sell your data to third parties for marketing purposes. We use your information to operate froggy, comply with legal obligations, and improve our platform. Our players across Jakarta, Surabaya, Bandung, Medan, and Semarang can contact our support team if they have questions about their data or wish to exercise their privacy rights.

Our privacy practices reflect our responsibility to our community. We store data securely, limit access to authorized personnel, and work with trusted third-party processors only when necessary to deliver our services. This policy explains our approach in detail.

What data we collect on froggy

We collect information in several categories when you use froggy. Account information includes your email address, password, full name, date of birth, and phone number. We require this data to create your account and verify your identity. Identity verification requires us to collect copies of your national ID, passport, or driver's license, plus proof of address such as a utility bill or bank statement. We store these documents securely and use them only for verification purposes.

Payment information includes details about your deposit and withdrawal methods. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, date, and method. We do not store your full payment card numbers or e-wallet passwords—our payment processors handle that sensitive data directly. We retain transaction records to comply with financial regulations and to help our players track their account history.

Gameplay data includes information about your sessions on froggy. We record which games you play, your session duration, your stakes, and your results. We use this data to calculate your account balance, settle tournament leaderboards, and detect unusual activity that might indicate fraud or account compromise. We also collect technical data: your device type, browser, IP address, and approximate location based on IP geolocation. This helps us optimize froggy for different devices and identify security threats.

How we use your data on froggy

We use your data to deliver froggy's core services. Your account information lets us authenticate you, manage your balance, and process your deposits and withdrawals. Your identity documents allow us to comply with know-your-customer regulations required by Indonesian law and international financial standards. Your gameplay data powers our tournament leaderboards, calculates your winnings, and ensures fair competition across our slot games, live-dealer tables, and sportsbook markets.

We also use your data for security and fraud prevention. We analyze patterns in your account activity to detect unauthorized access, unusual betting behavior, or potential money-laundering activity. If we identify suspicious activity, we may freeze your account temporarily and contact you to verify your identity. This protects both you and froggy from fraud.

We use your contact information to send you important notifications: account verification requests, deposit confirmations, withdrawal status updates, and security alerts. We may also send you information about new tournaments, seasonal events around Liga 1 or Piala AFF, or changes to our terms of service. You can manage your communication preferences through your account settings on froggy.

Third-party processors and data sharing on froggy

We work with trusted third-party processors to deliver froggy's services. Our payment processors—the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers—receive your payment information directly. We do not pass your full payment details to these processors; instead, they handle the transaction securely and report the result back to froggy. Our identity verification partner receives copies of your documents to confirm your identity; we do not share this data with anyone else.

We may share aggregated, anonymized data with analytics partners to understand how our players use froggy and where we can improve. This data does not identify you personally—it shows trends like "players in Jakarta prefer Mahjong Ways tournaments" or "peak usage occurs on Sunday evenings." We do not sell your personal data to marketing companies or data brokers.

We may disclose your data if required by law. If a court orders us to provide information about your account, or if we believe in good faith that disclosure is necessary to comply with legal obligations, we will do so. We will notify you of such requests whenever possible, unless law prohibits us from doing so.

Our froggy platform protects your data with the same seriousness we apply to your account balance and tournament standings.

Cookies and tracking on froggy

We use cookies to remember your login session, store your language preference, and track your activity within froggy. Essential cookies are necessary for the platform to function—they keep you logged in and secure your session. Analytics cookies help us understand how our players navigate froggy so we can improve the experience. You can disable non-essential cookies through your browser settings, though this may affect your froggy experience.

We do not use cookies to track you across other websites. Our tracking is limited to froggy itself. We do not share cookie data with third parties for advertising purposes.

Your rights and our froggy commitments

You have the right to access your personal data on froggy. You can download a copy of your account information, gameplay history, and transaction records through your account dashboard. You also have the right to correct inaccurate data—if your name or address is wrong, contact our support team and we will update it. You have the right to request deletion of your data, though we may retain some information if required by law or to settle outstanding account balances.

We retain your data only as long as necessary. Account information is kept for the duration of your froggy account plus seven years after closure to comply with financial regulations. Gameplay data is retained for tournament settlement and dispute resolution. Identity documents are kept for verification purposes and deleted after a reasonable retention period unless we are required to keep them longer by law.

Our servers may sit outside your jurisdiction. We may store your data in data centers located in different countries. We ensure that all processors meet international data-protection standards equivalent to Indonesian law. If you have concerns about international data transfer, contact our support team.

Security and account protection on froggy

We protect your data with industry-standard encryption and security practices. Your password is hashed and never stored in plain text. Your payment information is encrypted in transit and at rest. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

You are responsible for keeping your froggy password secure. Do not share your login credentials with anyone. If you suspect your account has been compromised, change your password immediately and contact our support team. We can help you recover your account through identity verification.

Contact us about your froggy privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our support team. You can email us, use the live chat feature on froggy, or submit a ticket through your account dashboard. Our English-language support team responds to privacy inquiries within standard response windows. We take all privacy concerns seriously and will work with you to resolve them.

Our services are available only where local law permits. We do not offer froggy in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of froggy comply with their own jurisdiction's regulations.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or through a prominent notice on froggy. Your continued use of froggy after such changes constitutes your acceptance of the updated policy.